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PRODUCT FAQ - Your Virtual Meet & Greet Event

How do I redeem my Meet & Greet Event?

You must download the Looped App on your iphone or Tablet to redeem your meet & greet. The app is available free in the Apple App Store or Google Play store.

For questions on how to redeem your code and what to expect on the day of the event - be sure to visit our "How It Works" page as well!

I purchased an event session but am no longer available for the event. Can I get a refund?

Unfortunately this event is non-refundable. If there are extenuating circumstances such as a true medical emergency, please reach out to MegDonnellyVIP@epicrights.com and we will try our best to take your request into consideration.

What if I missed my event?
If you missed your call from the artist, but your event timeframe session is still active, you might still be in line. Log into the LOOPED App and double check that your event has truly ended and you weren’t just moved to the back of the line.

If you did miss the event completely, unfortunately this event cannot be rescheduled. If there are extenuating circumstances such as a medical emergency, please reach out to MegDonnellyVIP@epicrights.com and we will do our best to accommodate.

I want to purchase a Meet & Greet session as a gift for someone else. How do I do that?
Virtual Meet & Greet products are non-transferable to avoid scalpers, however, if you want to purchase for another person you can enter their email address at checkout. There are no name changes available for this product.

What Happens During The Event?

When the event starts you will be given a place in line, and when it’s your turn you will get a call from the artist to video chat with the artist! In the meantime, you can join the waiting room and chat with other fans, watch videos, test out your camera and wifi connection, and fill out the questionnaire if the artist has provided one for you while you await your call.

Do I Have To Keep The Looped App Open The Whole Time? 

As long as you have Push Notifications enabled for this app, you can leave the app during the event. The artist will call you via the Looped app when you are next in line.

Do I Get A Picture With The Artist During My Session?

Yes! Just press the camera button at the bottom of your screen to start the countdown for you and the artist, which helps avoid blurry pictures or shut eyes.

Can I Receive A Recording Of My Video Chat?
Depending on the event and artist preferences, we may or may not be able to send recordings of the video chats. Please check the purchase page details for more information on what deliverables are guaranteed with your purchase.

Can I Record The Event?
Audio or video recording on your own device is strictly prohibited. You can take screenshots using the in-app button as a souvenir of your conversation. Depending on the event and artist preferences, we may or may not be able to send recordings of the video chats. Please check the purchase page details for more information on what deliverables are guaranteed with your purchase.

How Do I Login To Looped?
Looped uses a login verification process instead of a password. To login, enter your email address and follow the prompted steps. You will receive a verification email with a 6-digit numeric code to complete your login.


My code isn’t working.
Please double check that you are correctly entering your pre-sale code, as it may be case-sensitive. If it still does not work, please contact us ASAP at MegDonnellyVIP@epicrights.com or call us at (323) 334-0247 M-F 8am – 5pm EST and we’ll do our best to help!

What If I Accidentally Leave The Video Chat?
You should be careful not to close the app during your video chat. It is also your responsibility to have a working high-speed internet connection during the event. If you are disconnected before your session is over, please contact the tech team at support@loopedlive.com so we can help resolve the situation.

I Got Flagged, What Does That Mean?
You were flagged because of inappropriate behavior. This may be because of nudity, indecency, or any violations of the Looped Terms of Service you agreed to when creating an account on Looped. Flagged fan accounts will be suspended. If you feel you were wrongfully flagged or flagged by mistake, please email MegDonnellyVIP@epicrights.com.