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HOW IT WORKS - Your Virtual Meet & Greet Event

PART 1 - Post-Purchase

Directly after your Purchase, we strongly advise you to take the following steps to be sure your experience is completely smooth on the day of your event.

  1. Check your email for your confirmation email [subject: Order #_____ Confirmed].
  2. Click the Link at the top of your email to open the page with your unique code.
  3. View your unique one-time-use code at the bottom of the page. Write that code down or screenshot the page as you'll need to enter it soon.
  4. Download & Open the Looped App on your iOS or Android device.
  5. Click “Login through Email” and enter the email address used at purchase.
  6. Follow directions on App to 2-Step Verify Your Email [this 6-digit login code is different from the Unique Code you’ll use to redeem your specific event purchase].
  7. When prompted, select “Turn On Notifications” button to ensure you don’t miss your call with the artist, then click Continue.
  8. Agree to the Looped Terms of Service & click Continue.
  9. Click “Redeem Ticket” button & enter your one-time Unique Code you wrote down or screenshot above in STEP 3.
  10. Click on the MY EVENTS tab on the lower left-hand corner of the app. Your confirmed event reservation will appear here under “You’re Going!”
  11. Tap the event image under “You’re Going!” to enter the event and be sure everything is working smoothly.
  12. Open your phone’s internet browser and visit fast.com to check your phone’s connection speed. You’ll want to use either WiFi or a cellular data connection that registers a speed of at least 30 Mbps. Hint: Remember to close out all your open apps except Looped when testing, and to test the internet speed in the same location as you will be taking your meet & greet with the artist.

Hooray! You are now all set for the event and can close the app until the date of your event!

PART 2 - Event Day!

The morning of your event, open the Looped app to be sure everything is still working correctly and your “My Events” tab includes the event you're signed up for. 

  1. 1 hour prior to the event - Visit fast.com one more time on your device to ensure your WiFi or cellular data registers a speed of at least 30 Mbps.
  2. 5-10 minutes pre-event - Click on the MY EVENTS tab on the lower left-hand corner of the app. Your confirmed event reservation will appear here under “You’re Going!” Tap the event image under “You’re Going!” to enter the event. While you await your call from the artist, you can chat live with other fans in the waiting room and fill out the artist's questionnaire!
  3. Your 1-on-1 call will take place through the Looped app, so make sure you stay logged in!
  4. If you have any technical or app related issues during your event, contact support@loopedlive.com and someone will assist you shortly. Tip: You can also ask questions within the chat room and a moderator or your fellow fans can help you in real time too!